1. Information We Collect
Personal Information: When you apply to volunteer, we collect:
- Contact information (name, email, phone number)
- Background and experience details
- Skills and qualifications
- Availability and preferences
- Emergency contact information
- Professional references (if applicable)
Volunteer Activity Data: During your volunteer service, we may collect:
- Attendance and participation records
- Training completion certificates
- Performance feedback and evaluations
- Communication logs related to volunteer activities
2. How We Use Your Information
- Volunteer Management: Processing applications, matching skills to opportunities, scheduling activities
- Training and Development: Providing relevant training programs and tracking completion
- Communication: Sending updates, opportunities, newsletters, and important announcements
- Safety and Security: Conducting background checks where required and ensuring safe volunteer placements
- Recognition: Acknowledging volunteer contributions and achievements
- Improvement: Analyzing volunteer program effectiveness and making improvements
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information. We may share information only in these circumstances:
- With Your Consent: When you explicitly authorize us to share specific information
- Service Providers: With trusted third-party services that help us operate our volunteer program (background check services, email platforms)
- Legal Requirements: When required by law, court order, or to protect safety and security
- Partner Organizations: With local partner organizations for coordinated volunteer activities (with your prior consent)
4. Data Security
- We implement appropriate technical and organizational measures to protect your personal information
- Access to volunteer information is restricted to authorized personnel only
- We use secure, encrypted connections for data transmission
- Regular security audits and updates are performed on our systems
- Staff and volunteers receive training on data protection and privacy
5. Data Retention
- Active Volunteers: Information is retained for the duration of your volunteer service
- Former Volunteers: Records are kept for up to 7 years for reference and compliance purposes
- Application Records: Unsuccessful applications are retained for 2 years
- Training Records: Certification and training records are maintained for compliance and future reference
6. Your Rights
You have the right to:
- Access: Request copies of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal and operational requirements)
- Portability: Request transfer of your information to another organization
- Objection: Object to certain uses of your personal information
- Withdrawal: Withdraw consent for specific uses of your information
7. Cookies and Website Analytics
- Our website uses cookies to improve functionality and user experience
- We use analytics tools to understand website usage and improve our services
- You can control cookie settings through your browser preferences
- Essential cookies are necessary for website functionality and cannot be disabled
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
9. Children's Privacy
Our volunteer programs are generally intended for adults (18+). We do not knowingly collect personal information from children under 16 without explicit parental consent. Youth volunteer programs have additional safeguards and parental consent requirements.
10. International Transfers
Given our international humanitarian work, your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.
11. Changes to This Policy
We may update this privacy policy periodically. We will notify volunteers of significant changes via email or through our volunteer portal. Continued participation in our volunteer program after such notices constitutes acceptance of the updated policy.
